Terms & Condition of the Online Website

By using the Jack’s of PNG website, you agree to these terms & conditions, our online shopping terms, privacy policy, and any additional terms provided during checkout.

1. Definitions

• In these Terms and Conditions, reference to “we” and “us” means Jack’s of PNG (Website), and “our” has a corresponding meaning.
• “You” means you our customer under these Terms and Conditions and “your” has a corresponding meaning.

2. Purchasing

• While we strive to provide accurate and error-free information on our website, Jack’s of PNG does not guarantee the accuracy, completeness, or reliability of the content. We reserve the right to update or change website information at any time without notice. 
•  Placing an order on our website is considered an offer to purchase our products under these terms & conditions. Orders are only confirmed upon payment processing, shipping, and email confirmation.

  To make a purchase: 

• You must be 18 years or older and agree to these terms & conditions when using the website. 
• By accessing or using our services, you confirm your acceptance of the Jack’s of PNG terms & conditions.

 

3. Price of Products and Payment

• The price for products you order will be price shown on the website at the time you place your order along with any applicable delivery charges. 
•  The prices and availability of products on the website are subject to change at any time without prior notice.
•  The total payment for your purchased product will include additional charges such as freight, customs duties, fumigation, and insurance fees within Papua New Guinea.
• In the event that customs in the destination country conducts a random quarantine check or requires fumigation, the associated costs will be charged to the customer, as these charges are unforeseen and not included in the original cost.

 

4. Delivery & Title

•  Orders will typically be dispatched within 5 business days after order confirmation and payment receipt. If there’s a delay, we will notify you of the expected dispatch date.
•  Tracking details will be emailed to you within 7 business days of dispatch.
• Delivery costs are calculated based on courier rates, considering weight or volume.
• Delivery time frames are estimates, and we are not liable for delays or related losses.

Tracking Your Delivery

• DHL: Track your shipment at DHL Tracking using your tracking number.
• Post PNG: Track your shipment at Post PNG using your tracking details.
• Delivery is subject to the terms and conditions of the service provider.

Re delivery Conditions

• After one failed delivery attempt, additional re-delivery costs will apply. 
• If an incorrect delivery address is provided, you are responsible for any extra charges to redirect the order to the correct destination.
•  Title and responsibility for the products transfer to you upon delivery.
• If incorrect products are delivered, you must notify us within 7 days of delivery, providing all related documents.

 

5. Returns

If you find a defect in the product we sent, you may return it in its original condition within 7 days of delivery for a replacement. If a replacement is unavailable, we may, at our discretion, offer a refund. 

Replacements or refunds do not apply to faults resulting from:

• Normal wear and tear
• Alterations made to the original item
• Damage caused by perfume, hairspray, chlorine, water, or any other agent

 

6. Change or Cancel an Order

If you wish to change or cancel an order, please contact our customer service team via email at [email protected]  OR send us a WhatsApp message on 675 82200643 within 24 hours of placing your order.

 

7. User Conduct

You are responsible for all activities related to accessing the website. Any fraudulent, abusive, or illegal actions may result in termination of your access.

 

8. General

• We reserve the right to update these terms and conditions at any time. By continuing to use the website, you agree to any changes.
• If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect to the maximum extent possible.
• We will not be held liable for any delays or failure to fulfill our contractual obligations if such delays or failures are caused by events or circumstances beyond our reasonable control. For example, fuel shortage or flight delays. 
• You are solely responsible for obtaining any necessary permits and complying with all applicable laws, regulations, and rules regarding the use of any products purchased from us.
• We reserve the right, without notice, and at our sole discretion, to discontinue, suspend, or terminate any services provided through this website at any time.