Jack’s of PNG Sales & Exchange Policy
To return an item, email or WhatsApp our online customer service team at [email protected] / +675 82200643
Returns must meet our sales & exchange Policy:
- Initiated within 7 days of delivery.
- Item is defective, damaged, or not as described.
- Proof of purchase is required.
- Products must be in saleable condition unless faulty.
How to return a product:
Email [email protected] or WhatsApp on +675 82200643 with your return request, including the order confirmation receipt and item photos.
- Our customer service team will arrange a replacement and confirm the collection or delivery method.
- Once your return is approved, send the product to the address provided by our team below :
Jack’s of PNG Warehouse
Jacks Retail (PNG) Limited
Section 38 Lot 33, Steamships Compound, Waigani Drive
P.O. Box 255, Port Moresby, Papua New Guinea
Exchanges or Refunds
- Items can be exchanged or refunded within 7 days of purchase/delivery with the original receipt.
- Products must be unused, in original condition with tags attached, and not altered, damaged, or worn.
- Refunds/exchanges are not applicable for normal wear and tear or damage caused by external agents (e.g., perfume, water).
- Online return delivery fees are the customer’s responsibility unless the wrong item was sent.
- Refunds are processed within 5–10 business days, depending on your bank.
- We reserve the right to decline returns if items are not in saleable condition.
Restrictions and Exceptions
Please choose carefully when purchasing the following products, as change of mind exchanges will not be provided:
- Gift vouchers
- Fragrances
- Watches
- Underwear, and
Damaged or Lost Products
Jack’s of PNG is not liable for goods damaged or lost in transit. For insured shipments, refer to our Delivery and Shipping guidelines to file a claim.
Warranties or Guarantees
If a product is faulty and under warranty, it may need assessment by the manufacturer or service agent. For a major failure, you can request a repair or exchange with:
- The original receipt or proof of purchase.
- The product’s warranty/guarantee card.